Shipping policy

We understand that receiving your orders promptly and safely is crucial to you. Below, you’ll find the details of our shipping policies.

1. General Information All orders are processed and shipped from either our overseas or U.S.-based facilities. We strive to ensure the quality and readiness of all items before they leave our warehouse.

2. Shipping Costs Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Delivery Timeframes We offer international shipping which typically takes between 8 to 12 business days to arrive at your doorstep. Please note that the delivery timeframe begins once your order has been shipped and not from the moment the order was placed.

4. Order Processing Orders are processed within 3-5 business days after your purchase. We operate on weekdays (excluding national holidays). If you place your order during the weekend or on a holiday, it will be processed the next business day.

5. Tracking Your Order Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order's progress. Please allow 24-48 hours for your tracking information to update on the carrier’s website.

6. Customs, Duties, and Taxes Orders shipped outside of our home country may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is responsible for all these charges. Whimsical Appalachian Boutique has no control over these charges and cannot predict what they may be.

7. Lost or Delayed Packages While we do our best to ensure timely delivery, occasionally, shipments may be delayed or lost in transit. If your package is delayed beyond 15 business days, please contact us. We will assist with tracking down the package or, if necessary, send a replacement.

8. Returns and Exchanges Please refer to our Return Policy for detailed information on options and procedures for returning an item. 

9. Contact Us For any queries regarding your order or shipping, please contact our customer service team. We are here to help and ensure your shopping experience is seamless and enjoyable.

Thank you for choosing Whimsical Appalachian Boutique. We are excited to serve you and confident that you will love your purchases!